Shipping policy
At Hydrifier, we are committed to delivering your order as quickly and safely as possible.
Order Processing
All orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or holidays.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times:
- United States: 7–15 business days
- Canada: 7–15 business days
- International Orders: 10–20 business days
Please note that shipping times may vary depending on your location, customs processing, weather conditions, or carrier delays.
Tracking Information
Tracking information will be provided once your order has shipped.
Please allow 2–5 business days for tracking updates to appear after shipment.
Shipping Costs
Shipping costs are calculated at checkout unless a free shipping promotion is active.
Delays
While we strive to deliver all orders on time, delays may occasionally occur due to factors outside our control, including:
- High shipping volumes
- Customs delays
- Weather conditions
- Carrier disruptions
Hydrifier is not responsible for delays caused by shipping carriers or customs clearance processes.
Incorrect Address Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the order has already been shipped, we may not be able to make changes or offer a refund.
Lost or Stolen Packages
Hydrifier is not responsible for lost or stolen packages marked as delivered by the shipping carrier.
If you experience delivery issues, please contact the shipping carrier directly or reach out to us for assistance.
Contact Us
If you have any questions about shipping or your order status, please contact us:
Hydrifier Support
📧 hello@hydrifier.com
We aim to respond within 24–48 business hours.